Job Description

General Manager: Position Overview:

This person will be responsible for the daily operation of a PLS Auto Group dealership in Indianapolis. This position is accountable for holding staff accountable and assuring all operational aspects of the dealership are carried out including but not limited to: sales, inventory management (all aspects: purchasing, mix, and disposal), service operations, deal closing and facilities management.

Direct Reports: Sales Manager, Service Manager, Assistant Manager

Job Responsibilities:

  • Hire, manage and train dealership employees
  • Implement strategies to help meet dealership goals and objectives
  • Maintain sales quotas through sales motivation, data monitoring
  • Control inventory quality, purchasing, reconditioning, aging and liquidation
  • Oversight of all service department operations
  • Provide outstanding customer service through customer interaction and problem resolution
  • Recruit and hire staff to ensure dealership is staffed for maximum customer service and efficiency
  • Help establish weekly and monthly goals
  • Help resolve accounting, auditing, legal and customer service issues by working with the appropriate Support Center departments
  • Ensure employees are trained and follow company policies and procedures
  • Ensure all transactions completed and in compliance with federal, state and local laws and regulations
  • Service customer accounts making sure that all documentation is complete, accurate and filed properly
  • Keep operations and procedures manual up to date
  • Perform and document employee corrective action and development plans
  • Schedule and approve employee work hours to ensure proper staffing is on hand to assist customers during peak and non-peak business days/hours
  • Conduct timely and comprehensible evaluations of all employees and initiate recommendations for salary increases
  • Hold weekly staff meetings to review dealership results for the week/month, discuss dealership issues, compliment good performance, correct negative trends and bring employees current with new company policies or procedures
  • Review and analyze dealership financial statements monthly to determine if operations are within budget, and if not, take corrective action
  • Authorize and approve dealership expenses
  • Maintain dealership supplies in an organized and secure manner and keep the dealership supplied with a current inventory
  • Answer company audits in a timely manner and correct deficiencies
  • Represent the company in an honest, professional and enthusiastic manner
  • Ensure all documents required for deal funding and collections are processed properly
  • Ensure facilities are maintained for cleanliness, safety, and eye appeal
  • Ensure all Federal, State and Local Compliance issues are properly managed
  • Exemplify professionalism, good conduct and judgment at all times

Job Requirements

Job Requirements:

  • 3 Years Previous Management experience in an Automobile Dealership managing people preferably dealing with Used Cars and Special or Sub Prime Financing/BHPH
  • Some Service Department or Car Repair experience required
  • Experience working with Customers such as Sales or Customer Service
  • F and I or Deal Closing experience a plus
  • Collaboration with the director of BHPH to improve performance of operation
  • Basic Computer Literacy
  • Bilingual skills a plus

Physical Requirements:

  • Ability to stand or sit for long periods of time
  • Be able to lift up to 50 pounds
  • Able to work hours as business needs dictate, including evening and weekend hours
  • Work outside for short periods year around when duties require


Benefits for eligible employees include medical/dental/vision, 401k, vacation, opportunities for advancement, on-going training available.


PLS®: People. Location. Service 

PLS—which stands for People – Location - Service—is a leading retail provider of alternative financial services.  The PLS Group, headquartered in Chicago, is comprised of over  230 financial service centers in 12 states.  Through our check cashing, lending, and our PLS Auto store, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are more convenient, transparent and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents

We strive to demonstrate our Core Values in all positions at PLS:

Communication ● Customer Focus ● Integrity and Trust ● Teamwork ● Results

PLS Financial Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS Financial Services will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. PLS Financial Services is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team [Click Here To Join] to make arrangements. The decision on granting reasonable accommodation will be made on a case-by-case basis.